VKU Certification implemented and maintains the procedure for receiving, managing, evaluating and investigating complaints/Disputes/Appeals, making decisions on them and taking appropriate corrective actions. VKU Certification makes its complaints/Disputes/Appeals procedure publicly available through its website. If you have any complaints, disputes or appeals, please feel free to write us at complaints@vkucertification.com. For more information please see the section 9 & 10 of SOP 4 VKU complaint, disputes and appeals process .